Terms & Conditions of Service

Disclaimer

OnlyCup Coffee Limited does not make medical, health, or therapeutic claims about our products unless specifically stated and verified by regulatory authorities.

All website content reflects the opinions of OnlyCup Coffee Limited and is intended for sharing information and published scientific opinions. It is not intended to diagnose, treat, cure, or prevent any disease.

Customers should make their own health decisions. If you are pregnant, taking medication, or have a medical condition, consult your healthcare professional before consuming our products.

We strive to keep our website updated and accurate but are not responsible for temporary unavailability or inaccuracies. Any reliance on website information is at your own risk.

OnlyCup Coffee Limited does not guarantee results from using products found on this website.

Links to other websites do not imply endorsement; we are not responsible for their content or availability.

Terms & Conditions

  1. This website is operated by OnlyCup Coffee Limited (“OnlyCup Coffee”).
  2. By using or submitting an order on this website, you agree to these Terms and Conditions.
  3. For any questions, contact us at hello@onlycupcoffee.com.
  4. Your email address is required for order confirmations and service updates.
  5. By purchasing goods through OnlyCupCoffee.com, you agree to our Terms and Conditions and Privacy Policy.
  6. Continued use of the website constitutes acceptance of any changes to these Terms of Service.

Price & Delivery Charges

  1. Product prices are as quoted on the website at the time of order confirmation.
  2. Delivery charges, if applicable, are shown separately before you confirm your order.
  3. If your shipping address is incorrect and the parcel is returned, an additional shipping charge will apply for redelivery.
  4. We cannot make changes to your order once it is placed.

Pricing & Modifications

  1. Prices for products are subject to change without notice.
  2. We may modify or discontinue the service or any part of it at any time, without notice.
  3. We are not liable for any modification, price change, suspension, or discontinuance of the service.

Returns and Refunds

  1. Items are dispatched within 48 hours from our warehouse or distributor locations.
  2. Unwanted goods can be returned within 30 days as part of our happiness guarantee.
  3. Return requests should be made by email to hello@onlycupcoffee.com
  4. Return shipping costs are the responsibility of the purchaser unless the product is faulty.
  5. Please retain proof of postage and include your name, address, and contact details with the return to avoid delays.
  6. Once returned, it may take 3 to 5 working days to credit your account.

Delivery

  1. Delivery is made to the address specified during your order process.
  2. We may restrict or eliminate delivery options in certain areas.
  3. If goods are incomplete, damaged, or incorrect, notify us promptly for return or refund arrangements.
  4. Ensure someone is available to receive the delivery; otherwise, goods may be held by Royal Mail or our courier.
  5. If you request delivery to be left unattended, we are not liable for any issues that may arise.
  6. If an incorrect address is provided and delivery fails, we will issue a refund (excluding shipping costs). Redelivery requires payment of an additional shipping fee.
  7. Adverse weather or events beyond our control may cause delays or cancellations. Our liability is limited to refunding the price of goods not delivered and delivery costs.

Payment Methods

  1. All payments are processed securely through our online payment platform.
  2. We accept credit and debit cards as listed on our website.
  3. If your payment is not successful, shipping and delivery may be delayed until a valid payment method is provided.
  4. Payment authorization is requested from your card issuer at the time of order.
  5. Delivery charges, if applicable, are applied during checkout unless your order qualifies for free delivery.
  6. Your card will be charged the full order amount when you place your order.
  7. We reserve the right to terminate our agreement with you if payment is refused at any stage.

Accuracy of Billing and Account Information

  1. We reserve the right to refuse or limit orders at our discretion.
  2. If changes or cancellations occur, we will notify you using the contact information provided.
  3. Please ensure your account information is current and accurate, including your email and payment details.

General Conditions

  1. We reserve the right to refuse service to anyone for any reason at any time.
  2. Content (excluding credit card information) may be transferred unencrypted over various networks.
  3. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of our goods or services without express written permission.
  4. Section headings are for convenience only and do not affect these Terms.

Accuracy, Completeness, and Timeliness of Information

  1. Information on this site is provided for general reference and may not be current or complete.
  2. We reserve the right to modify site contents at any time without obligation to update information.
  3. It is your responsibility to monitor changes to our site.

Goods and Services

  1. Certain goods or services may be available exclusively through the website and may have limited quantities.
  2. All descriptions of products or pricing are subject to change at any time, without notice.
  3. We reserve the right to discontinue any product at any time.
  4. Goods manufactured by OnlyCup Coffee and sold on this website are subject to the same return and warranty conditions as outlined on our website.

Privacy

  1. Your privacy is our top priority. Any personal information you provide is held securely and with trust.
  2. We will not sell or share your information with third parties for marketing purposes unless you give explicit consent.
  3. For full details on how we handle and use your data, please refer to our Privacy Policy.

Customer Complaints

  1. If you need to make a complaint, please contact OnlyCup Coffee Limited at hello@onlycupcoffee.com
  2. We aim to resolve complaints promptly and may require an order confirmation and proof of delivery for refunds.

Special Offers & Promotions

  1. We may offer promotions and special deals for our products or services at any time.
  2. If a special offer applies to your purchase, the terms of that offer are subject to these Terms and Conditions.
  3. We reserve the right to change the terms of special offers or withdraw them at any time, without prior notice.
  4. Discount codes cannot be combined with other promotional offers. Only one code may be used per checkout.

Optional Tools

  1. We may provide access to third-party tools, which are offered “as is” and “as available” without warranties or endorsements.
  2. Use of optional tools is at your own risk and discretion.
  3. New features or services added in the future will also be subject to these Terms of Service.

Third-Party Links

  1. Our service may include materials from third parties and links to third-party websites.
  2. We are not responsible for the content, accuracy, or any harm or damages related to third-party websites.
  3. Please review third-party policies before engaging in any transaction.

User Comments, Feedback, and Other Submissions

  1. By submitting comments, feedback, creative ideas, suggestions, proposals, or other materials (collectively, “comments”)—whether at our request or voluntarily—you grant OnlyCup Coffee Limited the right to edit, copy, publish, distribute, translate, and use those comments in any medium, without restriction.
  2. We are not obligated to:
    • Maintain any comments in confidence,
    • Pay compensation for any comments, or
    • Respond to any comments.
  3. We may monitor, edit, or remove content that we determine, at our sole discretion, to be unlawful, offensive, threatening, defamatory, obscene, or otherwise objectionable, or that violates any party’s intellectual property or these Terms of Service.
  4. You agree that your comments will not violate any rights of third parties, including copyright, trademark, privacy, or other personal or proprietary rights.
  5. Comments must not contain unlawful, abusive, or obscene material, or any malware that could affect the operation of our service or related websites.
  6. You may not use a false email address, impersonate another person, or mislead us or third parties as to the origin of any comments.
  7. You are solely responsible for the content and accuracy of your comments. OnlyCup Coffee Limited assumes no responsibility or liability for any comments posted by you or any third party.

Personal Information

  1. Submission of personal information through the store is governed by our Privacy Policy.

Errors, Inaccuracies, and Omissions

  1. Occasionally, information on our website or within our service may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, delivery times, or availability.
  2. We reserve the right to correct any errors, inaccuracies, or omissions, and to update or change information or cancel orders if any information in the service or on any related website is inaccurate, at any time and without prior notice (including after you have submitted your order).
  3. We are not obligated to update, amend, or clarify information in the service or on any related website, including pricing information, except as required by law.
  4. The presence of a specified update or refresh date in the service or on any related website does not guarantee that all information has been modified or updated.

Prohibited Uses

  1. You are prohibited from using the site or its content for any unlawful purpose, to solicit unlawful acts, to violate regulations or laws, to infringe intellectual property rights, to harass or discriminate, to submit false information, to upload viruses or malicious code, to collect personal information of others, to spam or scrape, for obscene or immoral purposes, or to interfere with security features.
  2. We reserve the right to terminate your use of the service for violating any prohibited uses.

Disclaimer of Warranties; Limitation of Liability

  1. We do not guarantee uninterrupted, timely, secure, or error-free use of our website.
  2. The service and all products are provided ‘as is’ and ‘as available’ without warranties or conditions of any kind.
  3. OnlyCup Coffee Limited and its affiliates are not liable for any direct, indirect, incidental, punitive, special, or consequential damages arising from your use of the service or products.
  4. In jurisdictions where limitations of liability are not allowed, our liability is limited to the maximum extent permitted by law.

Indemnification

  1. You agree to indemnify and hold harmless OnlyCup Coffee Limited and its affiliates from any claims or demands arising out of your breach of these Terms or violation of any law or third-party rights.

Severability

  1. If any provision of these Terms is found to be unlawful, void, or unenforceable, it will be enforced to the fullest extent permitted by law, and the remainder of the Terms will remain valid.

Termination

  1. These Terms remain effective unless terminated by you or us.
  2. We may terminate the agreement at any time if you fail to comply with any term or provision.
  3. Upon termination, you remain liable for all amounts due, up to the termination date.

Changes to Terms of Service

  1. The most current version of the Terms of Service is available on this page.
  2. We reserve the right to update or change any part of these Terms by posting updates to our website.
  3. Continued use of the website after changes constitutes acceptance of those changes.

Liability

  1. Nothing in these Terms restricts our liability for death or personal injury resulting from our negligence, breach of contract, or breach of statutory duty, nor does it affect your statutory rights.
  2. We are not liable for delays or failures to perform our obligations if caused by circumstances beyond our reasonable control.
  1. Except as outlined above, our maximum liability for any order is limited to the retail price of the goods and the cost of delivery in that original order.

Entire Agreement

  1. These Terms and any policies posted on this site constitute the entire agreement between you and OnlyCup Coffee Limited, superseding any prior agreements or communications.
  2. Ambiguities in interpretation shall not be construed against the drafting party.

Governing Law

These Terms and any separate agreements for services are governed by the laws of England & Wales.