FAQ

Order

Not as a standard service at this time, however if you would like us to send an international shipment then we can organize this – so please send us an email to hello@onlycupcoffee.com. Our long-term plan is to partner with local roasteries in each country to provide a more localized service offering.
Don’t worry about it. Email us at hello@onlycupcoffee.com with the subject line “Address”, then in the body of the email attach your order number and new address. We’ll handle the rest.
Email us at hello@onlycupcoffee.com with the subject line “Items” then in the body of the email attach your order number, tell us what was missing, and we’ll ship it out.

Yes, absolutely. Just drop us a message.

Shipping & Delivery

You will receive an email when the order has been sent. If you haven’t received an email, email us at hello@onlycupcoffee.com with the subject line “sent?”, then in the body of the email attach your order number and we’ll get back to you.

In the UK it usually takes 2-3 days add an extra day for the Scottish Highlands.

Internationally will be on request.

Email us at hello@onlycupcoffee.com with the subject line “Delivery” then in the body of the email attach your order number and leave it to us. We’ll check with the delivery company and get back to you as soon as we have the information.

Payments

Make sure all the fields are filled in, if you’re still having problems email us at  hello@onlycupcoffee.com with the subject line “Payment” and we’ll get back to you with the next steps.

Return & Refund

Sure, no problem. Our 30 day happiness guarantee means you can obtain a full refund (excluding delivery costs) however we would appreciate feedback so we can ensure we improve our customer experience. All you have to do is email us at hello@onlycupcoffee.com with the subject line “30 Day Happiness Guarantee Refund”, then in the body of your email, provide feedback and attach your order number and we’ll issue a refund within 7 days.

Product

Coffee that has a high source of Polyphenols by sourcing & selecting certain beans that have a greater number of Polyphenols. For added health benefits the beans may be organic and free from pesticides. The roast profile is so important to retain full nutritional content and provide a lower acrylamide level.

Over-roasting & darker roasts can burn away the health benefits, hence our coffees are always lightly roasted.

If your taste preference is for a darker roast, we’d recommend buying another brand.

You can enjoy an OnlyCup coffee just like any other coffee – hot, iced, cold brew, with / without milk, sugar, syrups and using various brewing methods.

For our Performance blend, we would recommend 10g for a single serving and not more than 15g per serving if you have a higher tolerance to caffeine. – This can be measured out (2 tablespoons = 10g or an Airscape scoop = 10g).

The healthiest brew method is generally considered to be the filter or drip method.

For the tastiest flavour we would recommend whole milk, however a non-milk option could be Barista Oat milk.

Our Performance blend which is caffeinated and gives a natural energy boost is better suited in the morning, ideally 1 hour after you wake (when your cortisol levels have reduced) or 20/30 minutes pre-exercise.

Our Organic Unwind Decaf is best enjoyed at any time during the day if you’d like to reduce your caffeine intake or after 4pm to aid sleep.

We recommend a single serving of 10g for the Performance coffee because of the caffeine content (200mg per 10g) however if you need a boost pre-exercise then you might want to have a 15g serving (depending on caffeine tolerance).

The Organic decaf can be ideal between 10-20g for a serving – this depends on your taste preference. Less guidance is needed because there is zero caffeine.

Yes, feel free to experiment. Both coffees have chocolate notes as the base so flavour wise can be combined.

Each person may experience caffeine effects differently, however from our experience we would say 20/30 minutes pre-workout / exercise / sport / activity.

Usually it will give you sustained energy for 6 hours and will help with muscle recovery afterwards.

Think of it as a natural pre-workout and post recovery drink.

Our products are all packaged by us in the UK.

Our beans from Peru are Organic and have an SCA score of 83.5. Our coffee from Vietnam is not certified organic, however the small co-op use organic practices – we have carefully chosen this bean for its high caffeine and polyphenol content.

Our Unwind Decaf is Organic and uses the Swiss Water process to extract the caffeine content without using harsh chemicals (like regular decaf).

Where possible we have sourced beans which are either RFA or Fairtrade.

We recommend consulting your doctor if pregnant, but the general rule is not to consume more than 200mg caffeine a day if you are pregnant.

To be safe, we would recommend drinking our Unwind Organic decaf throughout your pregnancy.

Being responsible parents ourselves, we would not recommend our Performance blend or Organic Unwind decaf for children up to 18 years of age.

Absolutely – it’s the perfect natural energy drink without any nasties and will last 6+ hours without jitters or crashes (providing you don’t consume more than 2 cups in 6 hours) The secret to being jitter or crash free is simply the amount of caffeine in your body – if there is under 200mg in your body you should have none of these feelings –  unless you have a low tolerance to caffeine.

Yes, one single 10g serving will give you a brain boost to keep you focused and productive – at work or play.

2 x tablespoons or 1 x coffee Airscape coffee scoop should measure 10g of ground coffee. We would recommend buying a 10g scoop to ensure accuracy.

Your current coffee hasn’t been optimised for health & effectiveness.

Our Performance coffee was designed by biochemists and perfected by QGraders to ensure you receive the optimal dose of both caffeine (200mg per 10g cup), and polyphenols (710mg per 10g cup).

There are thousands of coffees on the market, however OnlyCup coffee is one if the healthiest blends in the world, using a unique roast profile to lock in all the benefits without compromising on quality. 

Our beans have been ethically sourced from our B-corp importer and has been specifically developed to ensure each cup has the maximal proportions of caffeine and polyphenols needed to create the best coffee experience possible with each cup.

No, it’s just really great tasting coffee with nothing added.

Yes, OnlyCup Performance Coffee is completely safe, although if you are sensitive to caffeine, we recommend having no more than 1 x 10g cup per day or selecting our Unwind Arabica which is an Organic Swiss water Decaf.

Nope, that’s a myth.

Coffee has similar hydrating qualities to water.

We would recommend no more than 400mg per day = to 2 x 10g cups of Performance coffee.

Yes. Unlike most coffees, OnlyCup coffee is actually good for your gut microbiome and can help avoid a sore stomach usually associated with other brands. (Just don’t over consume!)

Our Performance blend is a mix of high-quality Organic Arabica and high-grade Robusta.

For scientific reasons we combine Robusta with Arabica beans.

Robusta beans can have as much as 100% more caffeine and a far greater Polyphenol content than Arabica beans. The USP of our Performance blend is to combine the beans at a very specific ratio to balance a superior flavour whilst achieving improved health benefits compared to using a single origin Arabica bean.